Hey, I’m Armand 👋
Front Desk Associate turned creator behind Frontdesk Mastery.
Started sa bar, naging waiter, bellman, room attendant — hanggang sa desk kung saan lahat ng lessons nagtagpo.
Over 10 years in the hotel industry taught me this,
Hospitality isn’t just about service — it’s about connection.
Now, I share real front desk stories, survival hacks, and training tips
para tulungan kang ma-enjoy ang trabaho mo (kahit minsan gusto mo nang mag-resign 😅).
Because let’s be real — front desk life is no joke…
My Mission
To inspire and guide hospitality professionals—lalo na ‘yung mga nagsisimula pa lang—by giving practical knowledge, real-world lessons, and a genuine passion for guest service excellence.
My Values
💙 Genuine Care – Treat every guest and teammate with respect and warmth.
⭐ Excellence in Service – Always go beyond expectations in every interaction.
📈 Continuous Growth – Keep learning, improving, and sharing what you know.
🧭 Integrity – Do the right thing, even when no one’s watching.
Because in hospitality, every guest counts…
and every moment matters. ✨
